Refund policy

Return Policy
We offer a 30-day return window. This means you can request a return within 30 days from the date you receive your order.

To be eligible for a return, your item must be in its original condition—unused, unworn, with tags attached, and in the original packaging. You will also need your receipt or proof of purchase.

To initiate a return, please reach out to us at khaiminhvinh975@gmail.com. Returns must be sent to the following address: [INSERT RETURN ADDRESS].

If your return is approved, we will provide a shipping label along with instructions on how and where to send your item. Please note that items sent back without prior authorization will not be accepted.

For any questions regarding returns, you can contact us anytime at khaiminhvinh975@gmail.com.

Damaged or Incorrect Items
Please check your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Non-Returnable Items
Some products cannot be returned, including:

  • Perishable items (e.g., food, flowers, plants)
  • Custom or personalized products
  • Personal care items (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

Sale items and gift cards are also non-returnable. If you have any questions about a specific item, please get in touch.

Exchanges
The quickest way to get the item you want is to return your current item. Once the return is approved, you can make a new purchase for the replacement item.

European Union 14-Day Right of Withdrawal
If your order is shipped to the European Union, you have the right to cancel or return your purchase within 14 days for any reason, without providing justification. Items must be returned in the same condition as received—unused, unworn, with tags, and in original packaging. Proof of purchase is required.

Refunds
After we receive and inspect your return, we will notify you whether your refund is approved. If approved, the refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since approval and you haven’t received your refund, contact us at khaiminhvinh975@gmail.com.